From Falling Behind to Leading In The Market Through Compliance Innovation

Paradise City Casino N.V. first opened its doors in 2016 in Paramaribo, Suriname.
Operating in a market saturated with 20 active casinos, they offered both slot machines and table games to around 3,000 monthly guests. Positioned in the middle of the market, Paradise City had ambition but lacked the tools to stay ahead. Slowly but surely, they were losing ground against the others.

Their Mission: Be Compliant. Compete Smarter.

• Paradise City's leadership set out with a clear objective:
  
  

• Achieve full AML and responsible gambling compliance
  

• Bring innovation into their operations to outpace local competitors
  

• Establish peace of mind, trust, and transparency across their business
  

• And above all, run their operation without interference from external stakeholders
  

But the reality is that on the casino floor it was more chaotic than controlled.

The Problem: Compliance Was Costing More Than Just Time

• The casino was facing serious issues:
  
  

• Staff were inexperienced and undertrained
  Complex laws made every change feel risky
  

• Players pushed back against compliance checks at registration often feeling
  interrogated
  Compliance meant delays, delays meant lost revenue
  

• Labor costs climbed while time to manage shrank
  

• Worst of all, leadership had to be on site constantly just to keep things under
  control Innovation seemed impossible. Peace of mind felt out of reach.

The Turnaround: Finding INTA

When Paradise City partnered with INTA, they weren’t just looking for software they
were looking for relief. Together, we assessed their pain points, mapped out compliance
and operational inefficiencies, and deployed a custom automation stack designed to do
one thing: Being Compliant While Increasing Profitability

The Result?

Paradise City’s operation transformed in weeks:

• 1 employee was needed for everything, automation handled onboarding and
  compliance end-to-end
  
  

• Players loved their onboarding it was fast, discreet, and effective (98%
  Reduction)

  
  

• Revenue increased as players spent more time inside, not waiting in line (Revenue Increase of 20% within 2 months) See how much we can save you below.
  
  

• Staff and time costs dropped, and data analytics brought clarity to operations
  

• Management gained peace of mind, able to monitor remotely with full confidence
  

The Outcome: Leading with Innovation

Today, Paradise City Casino is fully compliant with AML and responsible gambling laws without regulatory interference or disruption. They’ve regained market momentum, strengthened their internal trust, and built a player experience that keeps guests coming back. INTA helped them stop chasing problems, and start focusing on what really matters: Playing To Win.